Legal

Refund & Cancellation Policy

Last updated: 18 August 2026

This policy explains when you can cancel and receive a refund for purchases from FolioJury, operated by FOLIOJURY LIMITED (Hong Kong). FolioJury is a digital service: a paid review is delivered electronically to your account when processing completes, and the completed review report is the product you are paying for.

Key principle for a digital service

Because each review is produced individually and delivered on completion, a fee becomes non-refundable once the corresponding review report has been generated and delivered to your account. Before that point, you can cancel for a full refund.

By plan

• Single Review (单次评审) — ¥99: Full refund if you request cancellation before the review has been processed and delivered. Once the report is delivered to your account, the fee is non-refundable.
• Quarterly Pass (季度通行证) — ¥199 (4 reviews): Full refund within 14 days of purchase if none of the four reviews has been delivered. If some reviews have been used, a partial refund may be issued for the unused reviews at the effective per-review rate, at our reasonable discretion, within 14 days of purchase. After 14 days, or once all reviews are delivered, the fee is non-refundable.
• Mentor Plan (导师计划) — ¥899: Full refund if requested before any review is delivered and before the one-on-one session is held. If the mentoring session has been scheduled but not yet held, you may reschedule or cancel it with at least 48 hours’ notice for a refund of the session portion. Once reviews have been delivered and/or the session has taken place, the corresponding fees are non-refundable.

Technical failure

If a review cannot be delivered because of a technical failure on our side, we will re-run the review or issue a full refund for that review, at your choice.

Launch promotion

Launch prices (首发特惠 · 限时) are a limited-time promotion. Refunds for promotional purchases are calculated on the price actually paid, not the standard price. Promotional pricing may change or end at any time; changes do not affect orders already completed.

How to request a refund

Email support@foliojury.com from the address on your account, with your order details and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned using the original payment method.

Governing law

This policy is governed by the laws of the Hong Kong Special Administrative Region and does not affect any rights you may have that cannot be excluded under applicable law.